Our website does not currently have an English version, but we would be glad to help you to place an order or answer your questions in English by email [email protected] or phone +34 910 84 07 00.
Every furniture has it's own specified delivery term which is written in each furniture description. If possible the following term is shortened. Furniture is usually delivered at the agreed convenient time.
- - All orders in mainland Spain are delivered free of charge with specialized transport to guarantee the safe arrival of your furniture.
- - Furniture is usually delivered flat-packet and unassembled, assembly instructions are usually attached to the furniture;
- - Upon request there is a possibility to arrange delivery abroad. In order to find out the approximate delivery price contact us with the desired list of furniture and the delivery address;
- - You can always cancel your order in case you are not satisfied with delivery time or price.
One day before the delivery we will call to inform and arrange a convenient delivery time.
- Payment can be done using the following methods:
- - cash on delivery;
- - credit or debit card on delivery;
- - bank transfer;
- - online banking;
- - PayPal;
- - Bizum.
No prepayment! You can pay at the time of delivery. If your order is sent to foreign country by a 3rd party transport company, payment is required to be done before the order is dispatched from our warehouse.
Cash on delivery. For your comfort we offer an opportunity to pay for products with cash. During the delivery the driver will give you the receipt and a VAT invoice for your order.
Credit or debit card on delivery. There is always an opportunity to pay with credit or debit card on the delivery. The driver will hand you the card reader and you will be able to easily scan your card and make the transaction on the spot. The driver will hand you the receipt for the transaction and a VAT invoice.
Bank transfer. After choosing bank transfer you can pay for your order up until the day of the delivery. During the payment order number (ex. #123456) has to be written in the reference field. Details required for bank transfer:
- - Receiver: Eurofurni1 SL
- - Account number: ES5401820210340202139798
- - Company code: B42711937
- - Reference / Details: Your order number (ex. #123456)
Online banking. Payments for products can be done via online banking. We offer the most popular payment solutions. Pay directly with your card or use Google Pay or Apple Pay.
PayPal. When you choose the PayPal payment method, after placing the order you will be redirected to the PayPal page to finalize the transaction.
Bizum. Choose Bizum as an instant account-to-account payment method, it offers the maximum security guarantee according to the standards regulated by the European Union and Spanish legislation. The payment is made in a totally secure way through your bank who validates the operation.
Returns and refunds
All of our products include warranties. If you have noticed a factory defect or transporting damages we will resolve the issue while ordering warranty pieces or replacing a product with a new one or making a refund delivering them to you. If you have a possibility – email us pictures of the defects or damages – that way it is more likely that we will solve the situation quicker. All the information about the warranty service is provided over the phone +34 910 84 07 00 or via email at [email protected].
Muebles.es 365 days money return guarantee
Unlike many other online and conventional stores, if you are not 100% satisfied with your product's quality you can return it within 365 calendar days (yes, whole year!) and receive all of the money back. We will arrive personally to pick up the furniture in all of Spain and all the return expenses will be covered by us. When returning the products following conditions must be followed:
- - When returning the product it has to be in its' original packaging (for product inspection you can cut through the packaging tape which holds the packages closed);
- - Assembled products in good quality cannot be returned;
- - The product must not be damaged by the customer;
- - In cases when the reason for returning the product is poor quality, we take the responsibility to change the product into the good quality product or return the money paid;
- - The product must be in marketable appearance (labels, safety packaging must not be damaged) (this paragraph does not apply if the product is being returned due to poor manufacturing quality);
- - The returned product must have all the units and packages, just as it was received;
- - The returned goods will be picked up from the closest place our vans can reach;
- - We are obligated to do the return of the goods within 10 working days, unless settled differently. The money may be returned via bank transfer to the account provided by the client. The money is only returned for the product and not for the paid services.
24 month quality guarantee
Every product sold by muebles.es has its main qualities listed in the description. All products sold by muebles.es receive a manufacturer's warranty, which terms and conditions you can read in the product description and warranty sheets. After purchasing one of these products, before assembling, do a close inspection. Warranty validity conditions:
- - During the assembling process, the customer has to follow the assembly instructions;
- - The product has been used for its intended purpose by working one shift and maintained accordingly to the supervisory rules;
- Warranty applies to product quality defects caused by the fault of the manufacturer and transporting by the seller's transport. The buyers loses the warranty rights in these cases:
- - Buyer failed to follow furniture maintenance and supervision rules;
- - The products were damaged by the buyer;
- - Furniture has not suffered from force majeure.
About the appeared defects while using the furniture please inform using the following contacts, provided on the website www.muebles.es. During the warranty term all quality and quantity mismatches are solved by muebles.es. Fixes or replacements to proper quality products or pieces are covered at company expense. Muebles.es is obligated to resolve the warranty cases in 15-45 days from the warranty registration day. In the case, after you have purchased one of these products and noticed that it is in poor quality, you have the right to return the product to us within 24 months from the delivery day. Products are also picked up for free with our transport. In this case poor quality product is changed to a proper quality one or a full refund for the purchase will be issued. During the warranty term (24 months) after noticing the hidden manufacturing defects, please take pictures and send them to us at [email protected]. The manufacturer will decide whether the warranty should be applied - meaning whether the defect appeared while manufacturing or due to other reasons. You will be informed about the manufacturer's decision through communication lines provided by you. Please note that:
- - The manufacturer's warranty does not apply to naturally worn out pieces of the furniture or to the fabric.
- - In the case when the furniture return reason is poor quality, we are obligated to replace the poor quality furniture into a satisficing quality one or return the money paid.
- Call us +34 910 84 07 00
- Email us [email protected]
- Connect with us over Facebook
You would like to return your furniture? Noticed any manufacturing defects or damage? Don't worry — we will resolve any problems together! Email us [email protected].
If after unpacking your furniture you encountered manufacturing defects or transport damages, don't worry. If you have a chance, take pictures of the defects and e-mail them to us. It is more likely that we will be able to resolve the issue sooner this way :)
We are trying to make the process of buying furniture smoother. We want to live up to our clients expectations. That's why your opinion matters to us. If you have any remarks, feedback, complaints or suggestions, please write to us at [email protected].This is very important to us!
- Use the following details for the bank transfer:
- Receiver: Eurofurni1 SL
- Account number: ES5401820210340202139798
- Company code: B42711937
- Reference / Details: Your order number (ex. #123456)
- Eurofurni1 SL
- Company code: B42711937
- CIF: ESB42711937
- Registratration address: Rtda. René Descartes 2A, P.I. La Garena, 28806 Alcalá de Henares, Madrid, Spain
- Bank account: ES5401820210340202139798